Consumer Contact Information

Photo of man on phone Consumers can contact NCTUE to determine if NCTUE maintains a data report (information) on them. To request a copy of your NCTUE data report, call us at 1-866-343-2821. Or mail your request to:

Exchange Service Center:
P.O. Box 105161
Atlanta GA 30348-5398

To review Frequently Asked Questions regarding NCTUE and Disclosure Reports, click here.

Security Freeze

You may place, temporarily lift or remove a security freeze on your Telecom and Utilities data report under state law or the Exchange Service Center voluntary security freeze program. A security freeze is designed to prevent the information in your Exchange Service Center data report from being reported to others, such as service providers and other companies, except those exempted by law or those for whom you contacted us and requested that we temporarily lift the security freeze or those that access during a period of time when you requested we temporarily lift the security freeze. To determine the methods and fees for placing, requesting a temporary lift or removing a security freeze, please click here, or call us at 1-866-349-5355.

Or mail your request to:

Exchange Service Center - Security Freeze
P.O. Box 105561
Atlanta, Georgia 30348-5561

Fraud Alert and Active Duty Alert

An initial 90 day fraud alert indicates to anyone requesting your NCTUE data report that you suspect you are a victim of fraud. When you or someone else attempts to open a service account in your name, the service provider should take steps to verify that you have authorized the request. If the service provider cannot verify this, the request should not be satisfied.

An extended fraud alert is similar to an initial 90 day alert, except that it lasts for 7 years, and to verify your request a service provider must contact you on the telephone number(s) you provide to the NCTUE when you requested the extended fraud alert. A valid police report showing that you have been a victim of identity theft is required to place an extended fraud alert.

An active duty alert is available to persons on active military duty and is similar to an initial 90 day alert, except that it lasts 12 months.

For more information on placing a fraud alert (initial fraud or extended fraud alert) or an active duty alert on your NCTUE data report call us at 1-866-349-3233.

Or mail your request to:

Exchange Service Center - Alerts
P.O. Box 105425
Atlanta, Georgia 30348-5425

NCTUE provides information to companies that provide consumers with pre-approved offers of credit. If you would like to "Opt-Out" and exclude NCTUE information about you from being used in lists provided to companies that make pre-approved offers of credit (as provided in the Fair Credit Reporting Act), you may call us Toll Free at (888) 327-4376. Or you may write NCTUE at the address below. Please include your name, address, Social Security number and date of birth in your request.

Exchange Service Center- NCTUE / Opt Out
PO Box 105398
Atlanta, GA 30348-5398